The DC TeleSystems Team is comprised of strategic thinkers, hands-on leaders and telecommunications experts committed to delivering the best System, Service and Results to our clients.
Superior System
- Customize every function of the system based on your specific needs
- Full disclosure on calls, billings, costs and profits - any details you want to see
- Precise tracking, reporting and analysis of inmate calling patterns to increase revenue potential
- Diverse calling options and expert billing plans to increase revenue
The Controlled Access Telephony System (CATS), the same system that DC TeleSystems uses, is currently in use in more than 200 detention and correctional facilities. The American Correctional Association voted CATS as the "Most Innovative" inmate telephone system of displayed technology.
We understand that one inmate telephone system "does not fit all". That is why our Call Processing System is completely flexible with features that can be turned on, off, or altered as your needs dictate.
You have the options of using any combination of, or all, the support tools listed below.
Customized Features
- Bad Debt Control
- Blocked Number Service
- Call Acceptance
- Call Reports including charts & graphs
- Call Blocking/Call Branding
- Call Velocity
- DTMF Detection
- Fraud Detection and Prevention
- Free Calls
- Hot Number Alert
- Hot PIN Alert
- Hot Station Alert
- Long Term Call Storage
- Multi-lingual Voice Prompts
- Networking (LAN, WAN)
- Online Diagnostics
- Online Trouble Tickets
- Personal Access Numbers
- Personal Identification Number
- Pre-recorded Caller Name
- Rate Quotes
- Remote Validation Support
- Select Media Storage
- Silence Detection
- Speed Dial
- System Announcements
- System Reports
- Visual Display of Call Activity
- Voice Overlay Message
- Voice Verification
Superior Service
In line with our commitment to service, our Telecommunications Site Manager is
- knowledgeable of system intricacies and available for immediate assistance
- specifically serving your facility as a single point of contact - one call away
- direct contact for inmates' families with calling questions and concerns
- meticulously supervising daily telephone operations, including early fraud detection
DC TeleSystems delivers proactive maintenance and hands-on service-24 hours a day, seven days a week including weekends and holidays with our local, accredited technician available around-the-clock for rapid response time.
Swift Response On week days our response time is immediate. During off hours response time is no longer than three hours. The fastest response time in the industry!
Repair Follow-Ups We ensure that all repairs have been completed and the system is working properly.
Quarterly Preventative Maintenance Checks Performed to identify any cabling or wiring issues. Any needed repairs are immediately scheduled.
Our proactive monitoring and preventative maintenance identifies potential issues BEFORE they become a problem.
Superior Results
- Monitoring, recording, and tracking capabilities provide invaluable resources for Law Enforcement
- Telecommunications Site Manager removes the burden of telephone management from Administrative Staff
- Rapid response Technicians proactively maintain telephone system in working order for less "down time"
- Multiple calling options and maximum call completion provide inmate contact with their families
- Technological enhancements and upgrades provided as they become available and proven
- Inmate telephone options that are easily implemented as your facility's needs change
Managed Inmate Telephone System
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