We are a team of people intent on bringing integrity to the inmate telephone industry. Attention to detail, crystal clear accountability and our diligent pursuit of the near perfect customer experience are all important components of our hands-on management philosophy.
We are not interested in selling you a telephone system, we are not interested in being just another inmate telephone company, and we are not interested in maintaining the status quo. What we are interested in, is providing you a trustworthy system platform, first-rate service, and outstanding results we all can be proud of.
"Superior System/Superior Service/Superior Results" – embodies our pledge to do the right things, the right way.
We start by doing the right things – implementing a Superior System. We provide the latest technology and the best, proven equipment designed and assembled for your specific needs. A solid platform that will meet or exceed your expectations. We do the right things.
We follow through by doing things right – providing Superior Service. From our pre-installation procedures, through cut-over, to daily operations- we are there every step of the way, proactively monitoring, analyzing, and managing the system. Our Telecommunications Site Manager (TSM) is "on top" of the system at all times. We do things right.
We deliver – achieving Superior Results. Little to no system down time, maximized revenue, fair call costs, and outstanding customer service without any inconvenience to you and your staff. We do the right things, the right way.
The truth of the matter is, we care. "Superior System/Superior Service/Superior Results" is not just a tagline printed on our letterhead. It is truly what drives us everyday.
Our History
DC TeleSystems began as a division of La Follette and Associates, Inc., a national Inmate Telephone Management and Auditing Company. La Follette and Associates were reviewing inmate telephone records and uncovered significant discrepancies in telephone billing revenues that had previously gone undetected. In one case, revealing over two million dollars of lost revenue to one facility. La Follette and Associates went on to successfully recoup literally millions of dollars on behalf of correctional facilities across the country. The auditing results were so astonishing, that DC TeleSystems was established to provide the service and accountability where other companies had failed.
Our Mission
To provide superior inmate telephone solutions by incorporating proven innovative technology, unrivaled customer service, and financial accountability with unparalleled commitment to maximizing our clients' profits.
Our Values
- Anticipate and deliver superior customer service to our clients
- Provide financial accountability to our clients
- Committed to maximizing client profits
- Identify, assess, and survey innovative technology
- Focus on and evolve with technological advances in the inmate telephone industry
- Respect the rights of inmates and their families
- Create a positive, safe, and challenging work environment for our employees
Our Leadership
Barbara La Follette, President of DC TeleSystems
Ms. La Follette has over sixteen years of experience in telecommunications, specializing exclusively in the inmate telephone market. Since 1990, she has assisted over 110 correctional facilities around the country to increase their revenue and improve their inmate telephone operations. She has been a long time advocate for financial accountability in the inmate telephone system industry. Her expertise in auditing, system design, technical assistance, and consulting provides DC TeleSystems the strong foundation necessary to provide superior inmate phone systems for maximum performance.
Allen Patrick, Vice President of DC TeleSystems
Mr. Patrick has worked in the criminal justice field since 1965. He has been involved in more than 500 criminal justice projects, nationally and internationally, playing an active role in project management, pre-architecture planning, and the designing of law enforcement and corrections facilities. He is a Fellow of the American Institute of Architects and a past Commissioner of the Commission for Accreditation of Corrections of the American Correctional Association (ACA). As a nationally recognized authority in the criminal justice field, Mr. Patrick understands the challenges that Correctional and Jail Professionals encounter in operations management, inmate services, and the importance of a strong revenue source.
|
